Frequently asked questions

To request and get pricing, please text your LAS VEGAS HOTEL LOCATION to 702-867-1682 or email INFO@LUXXPRESS.COM. Please make sure to include your order number in the email. 

Our office will text and/or email you back to confirm the pricing and availability.

Each ticket purchased allowed 1 checked luggage + 1 personal item per person.  NO CHARGE if your check luggage is within 30 POUNDS and 27 INCHES. You will be charged a minimum of $25.00 if it is oversize or overweight. All weights are in POUNDS. We do not accept credit card payments for the luggage fee. 

ONE (1) CHECKED LUGGAGE = up to 30 POUNDS & 27 INCHES 

Checked luggage size: Height (H) 27 inches x Width (W) 17 inches x Depth (D) 10 inches; UP TO 30 LB 

Over 30 POUNDS (up to 50 POUNDS maximum) = $25.00/each

Any luggage from 51 POUNDS and over= $25.00/each + $1.00/POUND

Excessive oversize and overweight luggage is subject to availability of space. 

AND

ONE (1) of the following personal items= up to 10 lb

*Hand-bag or purse or laptop bag, or small backpack: up to 16 inches in longest length 

A fee of $10.00 will be applied for each overweight (OVER 10 POUNDS) and/or EXTRA personal item. 

Note: multiple shopping bags or groceries bags will be considered as extra personal items and will be charged per bag. 

Carry-on luggage size: $15.00/each (MAXIMUM 18 POUNDS each)

Height (H) 20 inches x Width (W) 13 inches x Depth (D) 8 inches

Personal items, shopping bags, and groceries bags: $10.00/each

Subject to availability of space.  We have the right to refuse any extra luggage without prior notices.

Luxxpress cannot accept responsibility for any carry-on luggage that gets lost or damaged. You are responsible throughout the trip to have your carry-on bag with you, including when getting off the bus for a break. 

Yes! Passengers traveling with their children need to purchase separate tickets for their children. 

Passengers also need to bring their own baby car seat and/or toddler booster seat as we do not provide them. It is required by law for children within a certain weight and height.

Boarding will be denied without a proper car seat/booster seat on day of travel.

Children 12 years of age and under
Must be accompanied by an adult who is 18 years of age or older. No exceptions.

Children 13–17 years of age
May travel unaccompanied; however, the parent and/or guardian must email our office before making a booking to complete the required Unaccompanied Minor Traveler Forms. Please send the request to info@luxxpress.com at least 72 hours before the planned travel date. 

When emailing us to request the form, please provide:

• The full names of the parent(s)/guardian(s) at both departure and arrival

• The email addresses of each parent/guardian

Both the departure and arrival parent/guardian must review and sign the required forms.

The form must be submitted to our office and receive approval before the ticket can be reserved. A form of identification for birthdate verification will be required at boarding to confirm the age of the unaccompanied minor traveler. 

We reserve the right to cancel any reservation if the parent/guardian does not contact us in advance or if forms are incomplete or missing required information.

Please check our website for pricing for your intended travel dates. Prices can vary based on holiday dates and when the shuttle is reaching maximum capacity. Any promotional prices are only valid for online bookings. 

All online reservations are guaranteed seats and take priority over walk-in passengers. 

Please note that only cash payments are accepted for walk-in passengers; credit cards are not accepted. Walk-in fares are $10.00 higher than the current online prices. One-way ticket prices start at $70.00 for Los Angeles and Monterey Park, and $80.00 for Garden Grove, Anaheim, and Diamond Bar. Final walk-in prices may vary based on the current online rates at the time of purchase.

A $3.99 service fee will be applied to all credit card transactions. This fee is charged per transaction and is non-refundable in the event of reservation cancellations, booking errors (such as selecting the wrong date or route), or any changes to existing reservations.

Tickets are non-refundable if passengers book for the wrong date and/or route. In such cases, please email us to request a reschedule or a voucher to rebook your trip.

We reserve the right to cancel any reservations affected by system or pricing errors. If this occurs, the reservation will not be processed, and customers will need to repurchase their tickets at the correct price.

No. We do not require passengers to print out their e-tickets.

Passengers can check in with the same name they booked with and the order number. 

Passengers can also show the e-tickets on their phones. 

All of our vehicles are Mercedes Sprinter. There is no restroom on board. The maximum capacity per shuttle is (14) fourteen passengers.

From Garden Grove/Anaheim, customers will board a Toyota Sienna and will transfer to the Mercedes Sprinter at Diamond Bar.

Seating on all Luxxpress shuttles is first-come, first served. Passengers who wish to reserve a specific seat may do so by calling, texting, or emailing our office.

Please note that all seat reservation requests must be submitted at least 24 hours before departure. Requests made within 24 hours of the trip—including same-day requests—may not be accommodated.

Effective for travel date from November 17, 2025

(Fees are per seat, per one-way trip)

• 1st Row Seat: $20.00

• Any Other Row Seat: $10.00

• Single Seat: $20.00

• Front Seat (if available): $20.00

No. We do not have WIFI on board.

No. We do not allow pets.

We welcome service animals as defined by the Americans with Disabilities Act (ADA).

Service animals, as defined by the ADA and under the state disability laws, are permitted. Any other live animals, including but not limited to pets, emotional support animals, therapy animals, and animals used for demonstration, are prohibited. Luxxpress reserves the right to exclude service animals if they pose a direct threat to the health and safety of other customers (i.e., aggressive behavior, not housebroken, or the handler cannot control the animal). 

Emotional support animals, comfort animals, and therapy animals are not considered service animals under the ADA and are not permitted in our vehicles.  

Passengers who attempt to conceal pets while onboard the shuttle will be required to disembark at the next available stop. Their ticket will be forfeited without refund, including the return portion if traveling on a round-trip fare. Luxxpress is not responsible for any remaining travel arrangements beyond the drop-off point and reserves the right to deny service for future bookings.

Yes! We accept packages if there is available space. We do not deliver the packages to the recipients’ locations. They must come to our locations for pickup. 

NOTICE: All boxes and envelopes must remain untaped upon drop-off for driver inspection and content verification. Clients are responsible for sealing their packages after inspection; please bring your own tape, as we do not provide packaging materials. All packages must be drop off 15 minutes before departure time.

We do not accept restricted items such as alcohol, cigarettes, medicines, pills, vitamins (even over the counter or vitamins) and any legally prohibited items.

All packages must be paid by the senders upon dropping them off with the driver; we currently will not accept any C.O.D. package. Make sure the sender and receiver’s names and phone numbers are on the packages. If the receiver missed the pick up of the packages on the send date, they must contact our office to arrange and confirm the pick up date and time of the next shuttle going out. 

Failure to pick up the package by the following date (after the send date) will result in an additional charge of the original amounts paid. Only cash will be accepted to release the packages. Any packages that are not picked up by the following date will be discarded unless the sender or receiver contacts our office. We will charge an additional amount paid per day that the package is with us, up to 3 days. 

The minimum we charge for packages is $20.00 and above. We do not accept credit card payments. 

Longest length of the package (up to 15 pounds)

up to 1FT = $20.00
Additional $10.00 per additional feet.

Any packages over 15 pounds will be charged $1.00/pound + the base prices above.

Tickets booked online are for traveling passengers only; we WILL NOT accept online ticket bookings for packages. Tickets that are booked with this intention will follow the same cancellation policy. 

Our maximum liability to you for any loss or damages to your package is $30.00 or the amount paid for sending the package (whichever is less) for any such loss to the package. Luxxpress will only be responsible to reimburse up to the maximum limit of $30.00 in the event of negligence on the part of Luxxpress. Customers are responsible to package the item(s) being sent securely, especially if the item is fragile in nature. Luxxpress is not responsible for damaged packages due to improper packaging by customers; all packages (with the exception of envelopes) will be stored in the back of the shuttle with all the luggage. We also advise customers not to send anything of high value as our maximum liability will only be $30.00.

We reserve the right to inspect all packages and the right to refuse any package with restricted items that we cannot accept. Pricing will vary and due at the time of drop-off.

No. We do not provide parking. We suggest passengers plan in advance for their vehicles parking prior to their trips.

Yes. We make one scheduled stop in between. Usually, it will be at Barstow (the mid-way point). But can be other locations depends on the traffic situation. 

Our vehicles are not handicap accessible. Although not required, if you are in need of any type of accommodation, please let us know when making the booking. This will greatly help us to provide you with the best possible trip with us! 

If you are traveling with a mobility device or wheelchair and need a travel companion, we offer a half-price ticket fare for your travel companion. Please email us prior to your booking to receive your booking code. 

Passengers are advised to keep all valuable personal belongings in their person at all times. Luxxpress is not responsible for any items left inside our vehicle after passengers have departed the bus at their arrival. Any items and luggage left in the bus, if found, has to be claimed and picked up by the passengers by the next bus departure. After which, all unclaimed items and luggage will be disposed of. Luxxxpress will not be responsible for the lost and found items and any contents inside the luggage after it has been disposed of. 

WE WILL NOT CALL TO CHECK FOR THE OWNER OF THE LOST and FOUND ITEMS and LUGGAGE. IT IS THE PASSENGERS RESPONSIBILITY TO CHECK WITH US. FOR AFTER HOURS CONTACT, PLEASE EMAIL: INFO@LUXXPRESS.COM. 

Starting July 1, 2024, we will no longer give stamp punches for your trip. All full stamp cards must be redeemed by August 31, 2024. 

We no longer accept partial or completed stamp cards starting September 1, 2024. Sign up for our new reward program going forward! 

Luxxpress would like to thank you all of our passengers for your understanding and support as we move forward with our newest reward program that offer a more flexibility in how you  can earn and redeem points for discount toward your next bookings! Join our newest reward programs today to start earning points for every bookings! Click here to join!